Connecting Veterans to Care:
How EMS and the VA Use MIH to Help High Risk Veterans

Webinar recorded on January 26, 2021

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Webinar Description

Join the Milwaukee VA Emergency Department and the West Allis Fire Department for a discussion of how Mobile Integrated Healthcare (MIH) has impacted how they care for high-risk veterans. Collaboration between the two organizations resulted in an innovative program, which will be discussed from start to finish. They will share what the program is, how it works, what response and follow-up entails, and results thus far. Details will also be shared about how patients are referred and what the collaboration between organizations looks like. 

Disclosure: The content is the responsibility of the author(s) alone and does not necessarily reflect the views or policies of the Department of Veterans Affairs of the United States government.

Meet Your Presenters

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Ben Thelen, MSN RN CNML  |  Nurse Manager  |  Milwaukee VA Emergency Department

Ben Thelen is the Nurse Manager of the Milwaukee VA Emergency Department. He has worked at the VA for the last 12 years. He serves on several Milwaukee County ED-EMS councils and is part time faculty in the College of Nursing at Marquette University. Ben is a US Army Veteran and served in Operation Iraqi Freedom as a combat medic in an infantry unit.
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Armando Suarez Del Real, CCEMT-P  |  Coordinator, Bureau of Mobile Integrated Healthcare Program  |  City of West Allis Fire Department

Armando Suarez Del Real, CCEMT-P, is currently the Coordinator for the Bureau of Mobile Integrated Healthcare Program (Community Paramedic Program) for the City of West Allis Fire Department. He has over 18 years of experience in emergency services, working for private ambulance services, volunteer fire departments and now his employment as a career firefighter. Patient care and customer service has been a passion of Armando’s since the start of his career in EMS; he has played an instrumental role in bringing ALS care to rural departments as well as forwarding the concept of Community Paramedicine in fire department operations.

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