Jesse Leis, Account Executive

952-469-6784 (o) | 651-269-0661 (c) | jleis@imagetrend.com
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ABOUT IMAGETREND

How are the patient’s healthcare record, EMS incident and the fire incident connected?

IMAGETREND ELITE™ for EMS

We understand your objectives, current challenges and the importance of a flexible and configurable platform for ease-of-use, efficiency, increased accuracy and interoperability, and Elite is the single solution powerful enough to help you.

This video demonstrates key features, including how Repeat Patient works.

Elite EMS is a full-featured ePCR system built from the ground up, to work on any device.

Elite Field™

Elite Field is just that – Elite, in the field. Using the highly flexible forms manager of Elite, you can create forms best suited to your crew’s workflow. When internet is spotty or unavailable, Elite Field won’t slow you down. Records can be synched once internet connection is restored.

 

  • Allow users to complete the PCR on the multiple mobile devices (Apple, Android or Windows).
  • Sync process guarantees the latest configuration changes are brought down to the mobile device; this sync process occurs upon login every time the field device is utilized.
  • Repeat Patient lookup can be used with or without an internet connection depending on your desired workflow.

“Albuquerque Fire Rescue is a very satisfied user of ImageTrend Elite. It continues to serve our department needs well and we would recommend this company for any fire department. We would choose to do business with ImageTrend again.”

Nathaniel Meisner

EMS Division Interim Deputy Chief, Albuquerque Fire Rescue | NM

KEY FEATURES IN ELITE

Fluid, Configurable Forms
Not all EMS agencies collect data the same. Create your own forms to optimize your workflow using ImageTrend Elite’s Form Manager. Utilize drag-and-drop editing to choose the fields and order of display for rapid data entry. Use default answers to save documentation time in routine situations.
Centralized Data Collection Settings
audience-1677028_1920Take in-depth control with centralized management of your fields, their value ranges, validation and mapping for import/export data exchange. The Data Manager lets you activate or inactivate values and change the labels for any choice that appears in a drop-down menu.
Live Support
audience-1677028_1920Submit a support question 24/7 online with Support Desk. Support Desk provides a platform to quickly and easily ask a question without the need to call the support team. If any questions arise, the user is contacted via phone or email to ensure the process continues. There is also a toll-free support number to get in touch during business hours.
More Complete Data with Validation
audience-1677028_1920ImageTrend Elite comes with pre-built validation rules for NEMSIS compliant EMS incidents. Add more validation rules as needed to fit your extended data set or department’s operations needs – all configurable by your system administrator.
Library
audience-1677028_1920User-generated content from your peers in other departments can be shared with the Library. Find forms that others have found successful and share the wealth of knowledge in the ImageTrend community.
Integrations

audience-1677028_1920Integrate with other data systems, including CAD and staffing/scheduling solutions, to improve data accuracy and save time by avoiding duplicate data entry. ImageTrend has experience integrating major scheduling solutions and major CAD vendors.

IMAGETREND ELITE™ for FIRE

ImageTrend Elite Fire is a complete RMS data solution for fire departments. It has everything you expect and more to conduct inspections,
document fire incidents and manage fire operations. 

Elite shown on multiple devices.

Elite’s Fire solution is NFIRS 5.0 Compliant, making Elite truly a single solution platform.

This video demonstrates key features of Elite.

“We are able to include helper text for our engine crews, which results in better inspections and happier customers. A wonderful feature and another reason we love, love, LOVE ImageTrend Software!”

Keith Tanner

Fire Marshal, City of Surpirse Fire-Medical Department (AZ)

ImageTrend Elite’s NFIRS 5.0 data collection and built-in tools are designed for the reports you need for budgeting, grants, ISO accreditation, training and more.

INCLUDED

The Locations / Occupants / Inspections module lets you record data in this cloud-based system. Update and reference records from virtually anywhere with an internet connection or choose optional offline Inspections Field.

INCLUDED

Report Writer offers more than 160 pre-created reports and easy to use ad hoc reporting with advanced query capabilities. Enhance awareness with optional Continuum® for information delivered when and where you want it – without building reports.

INCLUDED

A wealth of other modules are available for Elite Fire and Elite Rescue, including preplanning, checklists, hydrants, training & activities, maintenance and inventory.

INCLUDED

This module allows your investigators to document all aspects of a fire-related investigation, including such things as witnesses, evidence grids and weather related information.

OPTIONAL

Manage a location’s permit requests and documentations with this module, available as an extension of the Locations / Occupants / Inspections module.

OPTIONAL

Health Information Hub™ (HIH) provides bidirectional, automatic exchange of data – connecting EMS with hospital EMRs, HIEs, outcome data, billing and registry information.

OPTIONAL

CONTINUUM®

Get information where and how you want it without having to build reports.

Send alerts and notifications to the people who need it most.

Create dashboards and playlists that can be published to internal or publically-facing websites.

Example of Continuum dashboard and mobile alerting capabilities.

Watch a video overview of Continuum.

Watch how Monitors and Alerting work in Continuum.

See How

Continuum® actively monitors and delivers the information you need to make decisions, impact operations and, ultimately improve patient care. See how near real-time data from your documentation can be used as evidence in determining the optimal protocols or training needs for your department.

TELEHEALTH™

Consult with a Healthcare Provider – Right from Elite

Telehealth Integrated in Elite™

ImageTrend Telehealth is fully integrated into ImageTrend Elite and is ET3-ready, so there is no disruption to your workflow. Take advantage of Elite’s Preset Values and Visibility Rules to automatically display a button to start a Telehealth call. It’s as simple as a tap within the ePCR for a straightforward and secure experience.

 

  • No workflow disruption
  • Share data directly from ePCR
  • Review incidents in CQI

Get Connected

When starting a Telehealth call, the on-scene medical crew can choose online teams for the first available provider or selectively connect to the online provider of their choice.

Your agency can configure the list of teams and providers for diferent specialties or areas of responsibility.

Consulting teams are able to answer calls and manage their users and teams from an easy-to-use online portal.

IMAGETREND HEALTH INFORMATION HUB™

Connecting EMS to the Hospital and Community

Health Information Hub (HIH™) facilitates the bidirectional, automatic exchange of data to connect EMS with hospital EMRs, HIEs, outcome data, billing and registry information. Integrated solutions allow providers – from EMS to hospitals to trauma departments – to gain a perspective of the full spectrum of patient care.

HIH delivers transaction efficiency of sending pre-hospital information to the hospital EMR. HIH allows the ultimate goal of improved patient outcomes to be realized through continuous quality improvement. The information exchange between hospitals and EMS agencies includes discharge outcomes, demographic information and more, leading to high quality reporting.

Connecting EMS to the Hospital and Community

Health Information Hub™ facilitates the bidirectional, automatic exchange of data to connect EMS with hospital EMRs, HIEs, outcome data, billing and registry information. Integrated solutions allow providers – from EMS to hospitals to trauma departments – to gain a perspective of the full spectrum of patient care.

HIH™ delivers transaction efficiency of sending pre-hospital information to the hospital EMR. HIH allows the ultimate goal of improved patient outcomes to be realized through continuous quality improvement. The information exchange between hospitals and EMS agencies includes discharge outcomes, demographic information and more, leading to high quality reporting.

Flexible Exhange Methods

ImageTrend solutions include collaborating with leaders in interoperability to provide various exchange methods that may be required. Exchange methods include query lookup and automatic data exchange through Direct Messaging, web services, VPN, MLLP and more to send and recieve patient health information over a trusted healthcare network.

HOSPITAL HUB™

CONNECTING EMS AND THE EMERGENCY DEPARTMENT

Streamline communication between medical personnel working in ambulances and hospitals. Hospitals prepare for incoming patients, while EMS services receive outcome data.

Gain Knowledge with Outcome Data
Understand how pre-hospital care impacts a patient’s outcome. Provide hospitals with ePCRs during transport and receive outcome data to use for trending, benchmarking and reporting.

Automated Communication
» Information recorded in the field automatically communicates to Hospital Hub
» Hospital Hub displays incoming patient information
» Includes condition, assessments, history, procedures and medications
» Quick view available in emergency rooms
» Increase the amount of time medical staff will have to respond and provide optimal care

REVENUE SERVICES™

Our Revenue Services is a complete revenue cycle management solution for your organization’s ambulance billing and collection services.

Brenden Espie | Assistant Fire Chief

“Surprise Fire has been a satisfied ImageTrend customer for many years. With an added emphasis on consolidating our operations, partnering with ImageTrend for revenue cycle management was an easy decision. The operational transparency that we’ve gained as a result of the bi-directional integration and online access alone has exceeded our expectations.”

High Visibility and Transparency
View real-time, 24/7 financial status via dynamic dashboards with the ability to run standard reports any time you need
them. This full access to the health of your agency provides you with your financial summary, aging reports, financial
statistics and other details providing you with the data needed to make the best decisions.

Seamless integrations
Integrates with ePCR software to receive data directly from the patient care report. The automated import through Elite includes attachments such as face sheets, ECG and PCS/ABN. Fire departments using Elite can also recover revenue using their integrated NFIRS data to bill in scenarios such as motor vehicles accidents, vehicle fires, hazmat spills, false alarms and more.

Convenient Patient Gateway
With myEMSCare™, patients can log in to an online gateway to make payments and complete surveys.

The Details Matter
The ImageTrend Account Advisor connects with you monthly after implementation and oversees the revenue recovery
process from the time the patient or fire data is imported through payment receipt – and everything in between.

Team of Experience

ImageTrend’s Revenue Services team of professionals is comprised of Certified Ambulance Coders (CAC), Certified Ambulance Compliance Officers (CACO), Certified Documentation Specialists (CADS), Billing Support Specialists and Account Advisors. Account Advisors are a dedicated resource for each client that is intimately familiar with your account and process. Your ImageTrend team is committed to providing legendary service each and every day.

Capabilities
Our Revenue Services team offers billing services for EMS and Fire organizations for your complete revenue cycle
management needs.

LICENSE MANAGEMENT™

A Comprehensive Solution

Renew

Allow your professionals to speed up the renewal process, and reduce data error when applying for renewal licenses.

Automate

User friendly workflows allow a professional to automatically move through the licensing process from submission through issuance.

Validate

Accuracy is important when it comes to ensuring your professionals are safely licensed. LMS allows you to affirm your providers are meeting the appropriate regulatory standards.

Report

Data and analytics play a critical role in improving processes and efficiencies. Our powerful reporting tool will help you gain the insights needed to make impactful change.

Issue

Empower your administrators to bulk approve applications in peak renewal period and generate license cards for credentialing.

ImageTrend understands the unique needs of licensing and certification. In fact, we have spent over a decade developing a robust solution to fit those needs. We provide licensing services for 27 statewide and federal systems.

» Modernize your licensing and certification process to minimize administrative burden and maximize applicant output with ImageTrend’s License Management solution.

» Apply automation to your credentialing worfklow for a more efficient system and transform your state or agency’s licensing practice to a full-service, online platform that can be accessed anywhere at any time.

DATA MART™

Data Mart is the solution that provides clients the ability to extend and expand their system and give them more control over their data. The Data Mart makes available a replicated copy of the Elite solution reporting database(s) into the client’s own managed database environment. 

COLLABORATE™

ImageTrend Collaborate™ is a research and analysis program developed by ImageTrend that is dedicated to the enhancement of healthcare and public safety industries. Collaborate provides insights and a higher-level awareness through industry-leading research. Collaborate utilizes a vast set of de-identified data sources including clinical, operational, licensing/credentialing, system of care registries and patient outcomes.

IMAGETREND COLLABORATE REPORT VOLUME 1

The Collaborate Report is a three year (2018 – 2020) retrospective analyses that encompasses over 17 million prehospital Emergency Medical Services (EMS) incidents across the nation. This report spans various themes including COVID-19, traffic-related, behavioral health, alcohol and suspected drug use, pediatric patients and more.

COLLABORATE QUICK FACTS REPORT: LIGHTS AND SIRENS USAGE ACROSS THE NATION

The Collaborate Quick Facts are designed to provide rapid insights and awareness of key topics that relates to patient care, crew safety and operations management in the prehospital setting. These reports are supplemental information to inspire departments and others in the industry to evaluate their own data and how they compare against national data trends.

Lights and Sirens utilization in the prehospital setting can be one of the most dangerous actions taken during an incident not only to the responding crew, but also to the communities they service. The usage of lights and sirens has a purpose, but the data suggests that the industry over utilizes these modes. National organizations, such as National EMS Quality Alliance (NEMSQA), have established quality measures to monitor the usage and the adoption of dispatch triage systems continue to bring awareness and ensure appropriate response modes based upon patient condition.

The usage of Lights and Sirens in the prehospital setting is made up of two components, Response Mode to Scene (eResponse.24) and Transport Mode from the Scene (eDisposition.18).¹ In this report we look at a variety of data points that focus specifically on the utilization of Lights and Sirens across the nation. A sampling of over 26 million records from 2017 to June 2021 were used in this report.

CREWCARE™

CrewCare is a free mobile app that helps emergency responders and those in the healthcare industry, including dispatch, hospital care providers, nurses and physicians, be more aware of stressors and how it may affect their well-being. You can download it and start using it today. Sign up is confidential and only takes a few minutes to complete and you will be on your way to using this free resource.

As new needs arise, ImageTrend continues to make updates to the app. In light of the recent pandemic, CrewCare was recently updated to include questions in the Life Tile specifically related to the impact of COVID-19. This gives users a way to anonymously share their stressors and experience related to COVID-19.

A free app to download and use.

Watch the video.

Annual CrewCare Reports

The annual CrewCare reports comprised of anonymous aggregate stress-related data collected from the CrewCare mobile app. The goal of these reports is to provide insight about life stressors and associated factors related to careers, physical health, support, sleep, mental health, and burnout within the first responder community.

The second volume of the Health of Our Emergency Responders report was released in July 2020. When you request this report, you will also receive a link to the first volume of the report (released in 2019) as reference.

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AWARE™

ImageTrend Aware is a free mobile app designed to connect ImageTrend solutions in a single platform for you to manage your professional and personal life. This easy-to-use app allows you to access information from multiple ImageTrend products, such as ImageTrend Elite™ and ImageTrend License Management™ in one integrated solution, even if you work with multiple agencies.

Be in the know. Be Aware.

SLATE™

ImageTrend Slate™ is a standalone operations management solution with the first-released module for scheduling with certification tracking. Engineered for flexibility, multiple schedule types and sub-groups can be utilized in a single solution with workflows that are defined by your department.

It is an ImageTrend-hosted solution that connects with the Aware app for end users to view and manage their own schedules, and can either integrate with ImageTrend Elite or work independently.

IMAGETREND EDUCATIONAL OFFERINGS

Annual Connect Users Conference

Our annual ImageTrend Connect Conference, held in July each year, brings together clients from across the country to network, share knowledge, socialize and learn!

ImageTrend University

ImageTrend University provides a library of resources to all clients with support agreements, including educational videos, manuals, quick guides and help documents for all ImageTrend products. The resources have been very useful as both refresher and initial education materials.

Ongoing Education

Including free on-site training sessions, free webinars and our ImageTrend University, which is accessible at all times through the product application. Learn more by clicking above.

Get in touch with Jesse.

Jesse Leis

Jesse Leis

Sales Specialist

contact card icon 952-469-6784 (o) | 651-269-0661 (c)

We take great pride in listening to our users to develop innovative features to enhance the capabilities of ImageTrend’s solutions. Please, do not hesitate to reach out to me and my team with any questions that you may have or if you’re interested in learning more about what’s new.

Call me or send a message using the form below.

20855 Kensington Blvd, Lakeville, MN 55044 | www.ImageTrend.com