Maintaining a Functional Team During Turbulent Times

Recorded Thursday, June 25, 2020
What Will I Learn?Watch it on Demand

Webinar Description

Helping your team maintain high-level performance during challenging times is critical to sustaining morale and delivering quality customer care. In this webinar, Terrell Buckson, MHA, NRP discusses the state of Maryland’s implementation of provisional credentials to augment EMS and hospital personnel. In addition, he introduces 12 keys to success and strategies he has employed to help his team succeed, including effectively interacting with customers, at any given time.

About the Presenter

Terrell Buckson, MHA, NRP

Terrell Buckson, MHA, NRP

Director of Licensure and Certification, MIEMSS

Terrell Buckson is an emergency medical services (EMS) professional with more than 20 years in the health care industry. He currently serves as Director of Licensure and Certification at the Maryland Institute for Emergency Medical Services Systems (MIEMSS)—an independent state government regulatory agency that manages all aspects of EMS in Maryland. Terrell is responsible for managing licensure/certification activities (e.g., license issuance, program approval, compliance, etc.) for over 18,000 EMS clinicians. Prior to his tenure at MIEMSS, he served the citizens of Baltimore for nine years as a Paramedic with the Baltimore City Fire Department. Terrell received his B.S. degree in Health Systems Management from the University of Baltimore, and a M.S. degree in Health Care Administration from the University of Maryland Global Campus. He enjoy cooking and reading, has humbly served as an ordained minister, and recently completed a manuscript on employee relations and customer care.

Watch it On Demand

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