Some business processes seem to work well enough or perhaps a big change might seem overwhelming. Moving from paper records or a spreadsheet system to an electronic automation system to manage license issuance and renewals is one example. However, the rewards in terms of reduced administrative burden and improved licensee experience make it well worth it. As an example: within about 4 months, Fabian’s agency went from 60-90 days to get a license, to less than 4 hours. It was a huge change for the organization. In this webinar, Fabian details converting the process to digital, overcoming resistance to change and leveraging automation for a high-performance credentialing system.
About the Presenter
Fabian P. Blache III
Executive Director & Chief Administrative Officer, LSBPSE
He is a member of the New York City Police Department Honor Legion, a member of the American Society for Industrial Security (ASIS), and serves as President of IASIR (the International Association of Security and Investigative Regulators).
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