Case Study: 3 Things to Look For In a Billing Service

and how they helped a Washington fire department realize higher returns.

Find a billing service that works for you, not the other way around

Like many organizations, an inefficient billing cycle was creating more questions than recovered revenue for Ocean Shores Fire Department. Along the way of modernizing their billing and revenue recovery process and protocols, Ocean Shores FD identifed three key benefits they experienced working with ImageTrend that helped them better understand their billing cycle, realize higher returns and ultimately take control of their billing cycle – all in a hands-off approach.

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“The billing solution that we were using before ImageTrend Revenue Services didn’t allow us to do much with our data once it was entered in the system, and because of that we didn’t have much awareness or insights into our billing cycle. We have almost doubled our return rate from before and we’re seeing a notable increase in revenue coming in – a huge improvement!”

– Mike Thuirer, Fire Chief
Ocean Shores Fire Department

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