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ABOUT IMAGETREND
Video message from CEO, Mike McBrady.
How are the patient’s healthcare record, EMS incident and the fire incident connected?
IMAGETREND ELITE™ RESCUE
A complete EMS, fire & prevention RMS Solution. Secure, web-based access keeps your fire-related records up-to-date in a protected hosting environment. ImageTrend has the available support and training your crews need for maximum efficiency.
Elite shown on multiple devices.
If you’d like to see how a Batallion Chief utilizes ImageTrend Elite to complete NFIRS records.
This video demonstrates key features of Elite.
Elite’s Rescue solution is NFIRS 5.0 Compliant, making Elite truly a single solution platform.
“We are able to include helper text for our engine crews, which results in better inspections and happier customers. A wonderful feature and another reason we love, love, LOVE ImageTrend Software!”
ImageTrend Elite’s NFIRS 5.0 data collection and built-in tools are designed for the reports you need for budgeting, grants, ISO accreditation, training and more.
INCLUDED
The Locations / Occupants / Inspections module lets you record data in this cloud-based system. Update and reference records from virtually anywhere with an internet connection or choose optional offline Inspections Field.
INCLUDED
Report Writer offers more than 160 pre-created reports and easy to use ad hoc reporting with advanced query capabilities. Enhance awareness with optional Continuum® for information delivered when and where you want it – without building reports.
INCLUDED
A wealth of other modules are available for Elite Fire and Elite Rescue, including preplanning, checklists, hydrants, training & activities, maintenance and inventory.
INCLUDED
This module allows your investigators to document all aspects of a fire-related investigation, including such things as witnesses, evidence grids and weather related information.
OPTIONAL
Manage a location’s permit requests and documentations with this module, available as an extension of the Locations / Occupants / Inspections module.
OPTIONAL
Health Information Hub™ (HIH) provides bidirectional, automatic exchange of data – connecting EMS with hospital EMRs, HIEs, outcome data, billing and registry information.
OPTIONAL
Case Study: Using Data for Community Risk Reduction
It’s often thought that all Code 3’s – or lights and siren responses – are always lifethreatening situations, but this is not the case. For Tempe Fire Medical Rescue, reducing community risk is a matter of understanding who is activating 911 and why, and using that data to better serve the 190,000 residents of Tempe, Arizona. To learn how Tempe Fire is using data to support a successful Community Paramedicine (CP) program, download a free copy.
REVENUE SERVICES
Our Revenue Services is a complete revenue cycle management solution for your organization’s ambulance billing and collection services.
Brenden Espie | Assistant Fire Chief, Surprise Fire-Medical, Arizona
“Surprise Fire has been a satisfied ImageTrend customer for many years. With an added emphasis on consolidating our operations, partnering with ImageTrend for revenue cycle management was an easy decision. The operational transparency that we’ve gained as a result of the bi-directional integration and online access alone has exceeded our expectations.”
High Visibility and Transparency
View real-time, 24/7 financial status via dynamic dashboards with the ability to run standard reports any time you need
them. This full access to the health of your agency provides you with your financial summary, aging reports, financial
statistics and other details providing you with the data needed to make the best decisions.
Seamless integrations
Integrates with ePCR software to receive data directly from the patient care report. The automated import through Elite includes attachments such as face sheets, ECG and PCS/ABN. Fire departments using Elite can also recover revenue using their integrated NFIRS data to bill in scenarios such as motor vehicles accidents, vehicle fires, hazmat spills, false alarms and more.
Convenient Patient Gateway
With myEMSCare™, patients can log in to an online gateway to make payments and complete surveys.
The Details Matter
The ImageTrend Account Advisor connects with you monthly after implementation and oversees the revenue recovery
process from the time the patient or fire data is imported through payment receipt – and everything in between.
Team of Experience
Capabilities
Our Revenue Services team offers billing services for EMS and Fire organizations for your complete revenue cycle
management needs.
IMAGETREND CONTINUUM®
Get information where and how you want it without having to build reports.
Send alerts and notifications to the people who need it most.
Create dashboards and playlists that can be published to internal or publically-facing websites.
Example of Continuum dashboard and mobile alerting capabilities.
Watch a video overview of Continuum.
Watch how Monitors and Alerting work in Continuum.
See How
Continuum® actively monitors and delivers the information you need to make decisions, impact operations and, ultimately improve patient care. See how near real-time data from your documentation can be used as evidence in determining the optimal protocols or training needs for your department.
IMAGETREND ELITE COMMUNITY HEALTH™
Elite Community Health supports community health initiatives to provide a patient-centric solution designed for the needs of your community.
The flexibility allows for a wide variety of programs such as high utilizers, post-discharge follow-up, substance abuse, veterans, CHF, diabetes and more.
Reporting and Analysis
Impact Score
Enrollment
Case Management
IMAGETREND TELEHEALTH™
Consult with a Healthcare Provider – Right from Elite
Telehealth Integrated in Elite™
ImageTrend Telehealth is fully integrated into ImageTrend Elite and is ET3-ready, so there is no disruption to your workflow. Take advantage of Elite’s Preset Values and Visibility Rules to automatically display a button to start a Telehealth call. It’s as simple as a tap within the ePCR for a straightforward and secure experience.
- No workflow disruption
- Share data directly from ePCR
- Review incidents in CQI
Get Connected
When starting a Telehealth call, the on-scene medical crew can choose online teams for the first available provider or selectively connect to the online provider of their choice.
Your agency can configure the list of teams and providers for diferent specialties or areas of responsibility.
Consulting teams are able to answer calls and manage their users and teams from an easy-to-use online portal.
IMAGETREND SLATE™
ImageTrend Slate™ is a standalone operations management solution with the first-released module for scheduling with certification tracking. Engineered for flexibility, multiple schedule types and sub-groups can be utilized in a single solution with workflows that are defined by your department.
It is an ImageTrend-hosted solution that connects with the Aware app for end users to view and manage their own schedules, and can either integrate with ImageTrend Elite or work independently.
CREWCARE™
CrewCare is a free mobile app that helps emergency responders and those in the healthcare industry, including dispatch, hospital care providers, nurses and physicians, be more aware of stressors and how it may affect their well-being. You can download it and start using it today. Sign up is confidential and only takes a few minutes to complete and you will be on your way to using this free resource.
As new needs arise, ImageTrend continues to make updates to the app. In light of the recent pandemic, CrewCare was recently updated to include questions in the Life Tile specifically related to the impact of COVID-19. This gives users a way to anonymously share their stressors and experience related to COVID-19.
A free app to download and use.
Annual CrewCare Reports
The annual CrewCare reports comprised of anonymous aggregate stress-related data collected from the CrewCare mobile app. The goal of these reports is to provide insight about life stressors and associated factors related to careers, physical health, support, sleep, mental health, and burnout within the first responder community.
The second volume of the Health of Our Emergency Responders report was released in July 2020. When you request this report, you will also receive a link to the first volume of the report (released in 2019) as reference.
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IMAGETREND AWARE™
ImageTrend Aware is a free mobile app designed to connect ImageTrend solutions in a single platform for you to manage your professional and personal life. This easy-to-use app allows you to access information from multiple ImageTrend products, such as ImageTrend Elite™ and ImageTrend License Management™ in one integrated solution, even if you work with multiple agencies.
Be in the know. Be Aware.
IMAGETREND COLLABORATE™
ImageTrend Collaborate™ is a research and analysis program developed by ImageTrend that is dedicated to the enhancement of healthcare and public safety industries. Collaborate provides insights and a higher-level awareness through industry-leading research. Collaborate utilizes a vast set of de-identified data sources including clinical, operational, licensing/credentialing, system of care registries and patient outcomes.
IMAGETREND COLLABORATE REPORT VOLUME 1
The Collaborate Report is a three year (2018 – 2020) retrospective analyses that encompasses over 17 million prehospital Emergency Medical Services (EMS) incidents across the nation. This report spans various themes including COVID-19, traffic-related, behavioral health, alcohol and suspected drug use, pediatric patients and more.
COLLABORATE QUICK FACTS REPORT: LIGHTS AND SIRENS USAGE ACROSS THE NATION
The Collaborate Quick Facts are designed to provide rapid insights and awareness of key topics that relates to patient care, crew safety and operations management in the prehospital setting. These reports are supplemental information to inspire departments and others in the industry to evaluate their own data and how they compare against national data trends.
Lights and Sirens utilization in the prehospital setting can be one of the most dangerous actions taken during an incident not only to the responding crew, but also to the communities they service. The usage of lights and sirens has a purpose, but the data suggests that the industry over utilizes these modes. National organizations, such as National EMS Quality Alliance (NEMSQA), have established quality measures to monitor the usage and the adoption of dispatch triage systems continue to bring awareness and ensure appropriate response modes based upon patient condition.
The usage of Lights and Sirens in the prehospital setting is made up of two components, Response Mode to Scene (eResponse.24) and Transport Mode from the Scene (eDisposition.18).¹ In this report we look at a variety of data points that focus specifically on the utilization of Lights and Sirens across the nation. A sampling of over 26 million records from 2017 to June 2021 were used in this report.
IMAGETREND EDUCATIONAL OFFERINGS
Annual Connect Users Conference
Our annual ImageTrend Connect Conference, held in July each year, brings together clients from across the country to network, share knowledge, socialize and learn!
ImageTrend University
ImageTrend University provides a library of resources to all clients with support agreements, including educational videos, manuals, quick guides and help documents for all ImageTrend products. The resources have been very useful as both refresher and initial education materials.
Ongoing Education
Including free on-site training sessions, free webinars and our ImageTrend University, which is accessible at all times through the product application. Learn more by clicking above.
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