ABOUT IMAGETREND
How are the patient’s healthcare record, EMS incident and the fire incident connected?
IMAGETREND ELITE™
We understand your objectives, current challenges and the importance of a flexible and configurable platform for ease-of-use, efficiency, increased accuracy and interoperability, and Elite is the single solution powerful enough to help you.
This video demonstrates key features, including how Repeat Patient works.
Elite Field™
Elite Field is just that – Elite, in the field. Using the highly flexible forms manager of Elite, you can create forms best suited to your crew’s workflow. When internet is spotty or unavailable, Elite Field won’t slow you down. Records can be synched once internet connection is restored.
- Allow users to complete the PCR on the multiple mobile devices (Apple, Android or Windows).
- Sync process guarantees the latest configuration changes are brought down to the mobile device; this sync process occurs upon login every time the field device is utilized.
- Repeat Patient lookup can be used with or without an internet connection depending on your desired workflow.
Elite EMS is a full-featured ePCR system built from the ground up, to work on any device.
Elite’s CQI module
Elite comes fully equipped with a Continued Quality Improvement (CQI) module designed to allow you to build limitless review categories for incidents meeting category criteria to flow into and be reviewed by users assigned to their specific review bucket, and so much more.
Watch the video on CQI capabilities.
KEY FEATURES IN ELITE
Fluid, Configurable Forms
Not all EMS agencies collect data the same. Create your own forms to optimize your workflow using ImageTrend Elite’s Form Manager. Utilize drag-and-drop editing to choose the fields and order of display for rapid data entry. Use default answers to save documentation time in routine situations.Centralized Data Collection Settings
Take in-depth control with centralized management of your fields, their value ranges, validation and mapping for import/export data exchange. The Data Manager lets you activate or inactivate values and change the labels for any choice that appears in a drop-down menu.Live Support
Submit a support question 24/7 online with Support Desk. Support Desk provides a platform to quickly and easily ask a question without the need to call the support team. If any questions arise, the user is contacted via phone or email to ensure the process continues. There is also a toll-free support number to get in touch during business hours.More Complete Data with Validation
ImageTrend Elite comes with pre-built validation rules for NEMSIS compliant EMS incidents. Add more validation rules as needed to fit your extended data set or department’s operations needs – all configurable by your system administrator.Library
User-generated content from your peers in other departments can be shared with the Library. Find forms that others have found successful and share the wealth of knowledge in the ImageTrend community.Integrations
Integrate with other data systems, including CAD and staffing/scheduling solutions, to improve data accuracy and save time by avoiding duplicate data entry. ImageTrend has experience integrating major scheduling solutions and major CAD vendors.
CAD INTEGRATION
Shave time off documentation by using your CAD data. Ensure data accuracy, eliminate duplicate work and save valuable time for your providers.
IMAGETREND BILLING BRIDGE®
A billing solution designed for EMS agencies and fire departments. ImageTrend Billing Bridge connects with electronic patient care reports and begins the billing process as data is collected, ensuring faster billing cycles with more timely payments.
DYNAMIC
Billing Bridge offers invoicing, account advisement and reconciliation with advanced reporting capabilities in a single enterprise solution. The open, scalable architecture and modular functionality allows the system to grow as needs, budgets and hardware capabilities allow.
EFFICIENT
Billing Bridge provides efficiency, flexibility and consistent accuracy throughout the billing lifecycle with a bi-directional data exchange and automated attachment imports through Elite.
AUTOMATED & CONFIGURABLE
System administrators have the ability to manage processes and promote self-sufficiency for their team. Key features are centrally administered by authorized personnel to offer consistent, easy-to-use workflows that allow for intelligent and automated processing.
CONTINUUM®
Continuum is our Active Data Monitoring™ solution. It actively monitors and delivers the information you need to make decisions, impact operations and, ultimately improve patient care. Near real-time data from your documentation can be used as evidence in determining the optimal protocols or training needs for your department.
Get information where and how you want it without having to build reports.
Send alerts and notifications to the people who need it most.
Create dashboards and playlists that can be published to internal or publically-facing websites.
Example of Continuum dashboard and mobile alerting capabilities.
Watch a video overview of Continuum.
Watch how Monitors and Alerting work in Continuum.
See Continuum in Action in 2 different cities
Experience how the City of Urbandale, Iowa and Addison Fire Protection Distritct in Illinois use Continuum's Active Data Monitoring™.
The City of Urbandale's Apparatus 90th Percentile Response Time for Emergent calls.
Click the button below to visit the City of Urbandale's live Performance Dashboard with visualized data powered by Continuum.
An interactive map showing 'All Incidents this Quarter' within the City of Urbandale's system.
Addison Fire Protection District's Interactive Incidents Map.
Addison Fire Protection District's Top 20 Medical Complaints tab.
Performance Insights
Easily deliver near-real time provider and organization-level situational awareness.
Explore how your organization is performing across various clinical and operational metrics, identify trends and bring a thorough understanding of performance to all levels within an organization.
Promote continuous quality improvement and operational excellence with provider and organization-level situational awareness through industry trends, clinical and operational metrics, incident specific details and patient interactions.
Access individualized score cards with a variety of pre-determined metrics to compare performance throughout the organization. Similarly, access agency wide metrics by comparing individuals, shifts, units or apparatus, zones and districts, clinical impressions and incident outcomes.
TELEHEALTH™
Consult with a Healthcare Provider – Right from Elite
Integrated in Elite™
ImageTrend Telehealth is fully integrated into ImageTrend Elite and is ET3-ready, so there is no disruption to your workflow. Take advantage of Elite’s Preset Values and Visibility Rules to automatically display a button to start a Telehealth call. It’s as simple as a tap within the ePCR for a straightforward and secure experience.
- No workflow disruption
- Share data directly from ePCR
- Review incidents in CQI
Get Connected
When starting a Telehealth call, the on-scene medical crew can choose online teams for the first available provider or selectively connect to the online provider of their choice.
Your agency can configure the list of teams and providers for diferent specialties or areas of responsibility.
Consulting teams are able to answer calls and manage their users and teams from an easy-to-use online portal.
DIRECT MESSAGING
Direct Messaging allows for receipt of ePCR reports by hospitals via Direct Messaging with Kno2. Direct Messaging will have Patient demographics in the header and include an embedded PDF version of the pre-hospital care report in the content delivered to the hospital.
IMAGETREND HEALTH INFORMATION HUB™
Connecting EMS to the Hospital and Community
Health Information Hub (HIH™) facilitates the bidirectional, automatic exchange of data to connect EMS with hospital EMRs, HIEs, outcome data, billing and registry information. Integrated solutions allow providers – from EMS to hospitals to trauma departments – to gain a perspective of the full spectrum of patient care.
HIH delivers transaction efficiency of sending pre-hospital information to the hospital EMR. HIH allows the ultimate goal of improved patient outcomes to be realized through continuous quality improvement. The information exchange between hospitals and EMS agencies includes discharge outcomes, demographic information and more, leading to high quality reporting.
Connecting EMS to the Hospital and Community
Flexible Exhange Methods
ImageTrend solutions include collaborating with leaders in interoperability to provide various exchange methods that may be required. Exchange methods include query lookup and automatic data exchange through Direct Messaging, web services, VPN, MLLP and more to send and recieve patient health information over a trusted healthcare network.
ACCOUNT ADVISOR SERVICES
ImageTrend offers advisement services to provide clients a single point of contact to review various facets of their application(s) and provide guidance on best practices. Advisors gain a deep understanding of client goals and processes, and work to align those goals with appropriate services and applications. During regular meetings, the Advisor may:
- Discuss, demonstrate and provide guidance on new aspects of the application
- Assist in strategic planning
- Support in the creation of change management processes
- Guide succession planning
- Discuss other items as outlined in the levels below
CREWCARE™
CrewCare is a free mobile app that helps emergency responders and those in the healthcare industry, including dispatch, hospital care providers, nurses and physicians, be more aware of stressors and how it may affect their well-being. You can download it and start using it today. Sign up is confidential and only takes a few minutes to complete and you will be on your way to using this free resource.
As new needs arise, ImageTrend continues to make updates to the app. In light of the recent pandemic, CrewCare was recently updated to include questions in the Life Tile specifically related to the impact of COVID-19. This gives users a way to anonymously share their stressors and experience related to COVID-19.
A free app to download and use.
Watch the video.
Annual CrewCare Reports
The annual CrewCare reports comprised of anonymous aggregate stress-related data collected from the CrewCare mobile app. The goal of these reports is to provide insight about life stressors and associated factors related to careers, physical health, support, sleep, mental health, and burnout within the first responder community.
The second volume of the Health of Our Emergency Responders report was released in July 2020. When you request this report, you will also receive a link to the first volume of the report (released in 2019) as reference.
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AWARE™
ImageTrend Aware is a free mobile app designed to connect ImageTrend solutions in a single platform for you to manage your professional and personal life. This easy-to-use app allows you to access information from multiple ImageTrend products, such as ImageTrend Elite™ and ImageTrend License Management™ in one integrated solution, even if you work with multiple agencies.
Be in the know. Be Aware.
IMAGETREND EDUCATIONAL OFFERINGS
Annual Connect Users Conference
Our annual ImageTrend Connect Conference, held in July each year, brings together clients from across the country to network, share knowledge, socialize and learn!
ImageTrend University
ImageTrend University provides a library of resources to all clients with support agreements, including educational videos, manuals, quick guides and help documents for all ImageTrend products. The resources have been very useful as both refresher and initial education materials.
Ongoing Education
Including free on-site training sessions, free webinars and our ImageTrend University, which is accessible at all times through the product application. Learn more by clicking above.
20855 Kensington Blvd, Lakeville, MN 55044 | www.ImageTrend.com
