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We are excited about the opportunity to expand
our relationship with Rockingham County, VA
ImageTrend Solutions
Jason Kinley | Captain, Xenia Fire Division
“It used to be an endeavor tracking all the billing…Elite has made it simple…Realistically, we could transport somebody in the morning and it could be billed that afternoon.”
High Visibility and Transparency
View real-time, 24/7 financial status via dynamic dashboards with the ability to run standard reports any time you need them. This full access to the health of your agency provides you with your financial summary, aging reports, financial statistics and other details providing you with the data needed to make the best decisions.
Seamless Integrations
Integrates with Elite ePCR software to receive data directly from the patient care report. The automated import includes attachments such as face sheets, ECG and PCS/ABN. Fire departments using Elite can also recover revenue using their integrated NFIRS data to bill in scenarios such as motor vehicle accidents, vehicle fires, hazmat spills, false alarms and more.
Convenient Patient Gateway
With myEMSCare™, patients can log in to an online gateway to make payments and complete surveys.
The Details Matter
The ImageTrend Account Advisor connects with you monthly after implementation and oversees the revenue recovery process from the time the patient or fire data is imported through payment receipt – and everything in between.
Team of Experience
ImageTrend’s Revenue Services team of professionals is comprised of Certified Ambulance Coders (CAC), Certified Ambulance Compliance Officers (CACO), Certified Documentation Specialists (CADS), Billing Support Specialists and Account Advisors. Account Advisors are a dedicated resource for each client who is intimately familiar with your account and process. Your ImageTrend team is committed to providing legendary service every day.
Capabilities
Our Revenue Services team offers billing services for EMS and Fire organizations for your complete revenue cycle management needs.
"We have seen a positive improvement in our EMS revenue since transitioning to ImageTrend. In addition, the communication between ImageTrend’s staff and all of our functional areas has been outstanding. The ability to have our EMS revenue data at my fingertips is a powerful tool as a Fire Chief."
Brian H. Allard | Chief of Department | Goffstown Fire Department
CrewCare™
CrewCare is a free mobile app that helps emergency responders and those in the healthcare industry, including dispatch, hospital care providers, nurses and physicians be more aware of stressors and how it may affect their well-being. You can download it and start using it today. Sign-up is confidential and only takes a few minutes to complete and you will be on your way to using this free resource.
As new needs arise, ImageTrend continues to make updates to the app. In light of the recent pandemic, CrewCare was recently updated to include questions in the Life Tile specifically related to the impact of COVID-19. This gives users a way to anonymously share their stressors and experiences related to COVID-19.
A free app to download and use.
Watch the video.
Annual CrewCare Reports
The annual CrewCare reports comprised of anonymous aggregate stress-related data collected from the CrewCare mobile app. The goal of these reports is to provide insight into life stressors and associated factors related to careers, physical health, support, sleep, mental health, and burnout within the first responder community.
The second volume of the Health of Our Emergency Responders report was released in July 2020. When you request this report, you will also receive a link to the first volume of the report (released in 2019) as a reference.
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Aware™
ImageTrend Aware is a free mobile app designed to connect ImageTrend solutions in a single platform for you to manage your professional and personal life. This easy-to-use app allows you to access information from multiple ImageTrend products, such as ImageTrend Elite™, and ImageTrend License Management™ in one integrated solution, even if you work with multiple agencies.
Be in the know. Be Aware.
ImageTrend University
ImageTrend University provides a library of resources to all clients with support agreements, including educational videos, manuals, quick guides and help documents for all ImageTrend products. The resources have been very useful as both refresher and initial education materials.
Ongoing Education
Including free on-site training sessions, free webinars and out ImageTrend University, which is accessible at all times through the product application. Learn more by clicking below.
About ImageTrend
How are the patient's healthcare record, EMS incident and the fire incident connected?