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About ImageTrend
How are the patient's healthcare record, EMS incident and the fire incident connected?
ImageTrend Elite Field™
Elite Field is just that - Elite, in the field. Using the highly flexible forms manager of Elite, you can create forms best suited to your crew's workflow. When internet is spotty or unavailable, Elite Field won't slow you down. Records can be synched once internet connection is restored.
Elite is a full-featured cPCR system built from the ground up, to work on any device.
Elite's CQI Module
Elite comes fully equipped with a Continuous Quality Improvement (CQI) module designed to allow you to build limitless review categories for incidents meeting category criteria to flow into and be reviewed by users assigned to their specific review bucket, and so much more.
"Albuquerque Fire Rescue is a very satisfied user of ImageTrend Elite. It continues to serve our department needs well and we would recommend this company for any fire department. We would choose to do business with ImageTrend again."
Nathaniel Meisner | EMS Division Interim Chief | Albuquerque Fire Rescue (NM)
Key Features in Elite
Fluid, Configurable Forms
Centralized Data Collection Settings
Live Support
More Complete Data with Validation
Library
Integrations
Integrate with other data systems, including CAD and staffing/scheduling solutions, to improve data accuracy and save time by avoiding duplicate data entry. ImageTrend has experience integrating major scheduling solutions and major CAD vendors.
Included
ImageTrend Elite's NFIRS 5.0 data collection and built-in tools are designed for the reports you need for budgeting, grants, ISO accreditation, training, and more.
Included
The Locations / Occupants / Inspections module lets you record data in this cloud-based system. Update and reference records from virtually anywhere with an internet connection or choose optional offline Inspections Field.
Included
Report Writer offers more than 160 pre-created reports and easy-to-use ad hoc reporting with advanced query capabilities. Enhance awareness with optional Continuum® for information delivered when and where you want it - without building reports.
Included
A wealth of other modules are available for Elite Fire and Elite Rescue, including preplanning, checklists, hydrants, training & activities, maintenance and inventory.
Optional
This module allows your investigators to document all aspects of a fire-related investigation, including such things as witnesses, evidence girds and weather related information.
Optional
Manage a location's permit requests and documentation with this module, available as an extension of the Locations / Occupants / Inspections module.
Optional
Health Information Hub™ (HIH) provides bidirectional, automatic exchange of data - connecting EMS with hospital EMRs, HIEs, outcome data, billing and registry information.
Automate dispatch data into the run form and save time.
Ensure data accuracy, eliminate duplicate work and save valuable time for your providers.
Personalize data fields to your organizational needs.
Report Writer
Empowers administrators and data managers to gauge key performance indicators and monitor QA/QI factors. Report Writer is unrivaled in the industry, and includes standard and easy-to-use ad hoc reports.
Visual Informatics
An advanced visual analysis and reporting system that facilitates the transformation of data to information to new insights. Delve deeper into your data and discover new correlations or trends.
Continuum®
Transform raw data into actionable insights. Continuum actively analyzes data within ImageTrend systems to deliver notifications and
easy-to-view information without building a single report.
Continuum®
Continuum is our Active Data Monitoring™ solution, it actively monitors and delivers the information you need to make decisions, impact operations and, ultimately improve patient care. Near real-time data from your documentation can be used as evidence in determining the optimal protocols or training needs for your department.
Get information where and how you want it without having to build reports.
Send alerts and notifications to the people who need it most.
Create dashboards and playlists that can be published to internal or publically-facing websites.
Example of Continuum dashboard and mobile alerting capabilities.
Watch a video overview of Continuum.
Watch how Monitors and Alerting work in Continuum.
ImageTrend Elite Community Health™
Elite Community Health supports community health initiatives to provide a patient-centric solution designed for the needs of your community. The flexibility allows for a wide variety of programs such as high utilizers, post-discharge follow-up, substance abuse, veterans, CHF, diabetes and more.
Reporting & Analysis
Impact Score
Enrollment
Case Management
Telehealth Integrated in Elite™
ImageTrend Telehealth is fully integrated into ImageTrend Elite and is ETE-ready, so there is no disruption to your workflow. Take advantage of Elite's Preset Values and Visibility Rules to automatically display a button to start a Telehealth call. It's as simple as a tap within the ePCR for a straightforward and secure experience.
- No workflow disruption
- Share data directly from ePCR
- Review incidents in CQI
Get Connected
When starting a Telehealth call, the on-scene medical crew can choose online teams for the first available provider or selectively connect to the online provider of their choice.
Your agency can configure the list of teams and providers for different specialties or areas of responsibility.
Consulting teams can answer calls and manage their users and teams from an easy-to-use online portal.
Account Advisor
ImageTrend offers advisement services to provide clients with a single point of contact to review various facets of their application(s) and provide guidance on best practices. Advisors gain a deep understanding of client goals and processes, and work to align those goals with appropriate services and applications. During regular meetings, the Advisor may:
- Discuss, demonstrate and provide guidance on new aspects of the application
- Assist in strategic planning
- Support in the creation of change management processes
- Guide succession planning
ImageTrend Health Information Hub™
Connecting EMS to the Hospital and Community
Health Information Hub (HIH™) facilitates the bidirectional, automatic exchange of data to connect EMS with hospital EMRs, HIEs, outcome data, billing, and registry information. Integrated solutions allow providers - from EMS to hospitals to trauma departments - to gain a perspective of the full spectrum of patient care.
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HIH delivers transaction efficiency by sending pre-hospital information to the hospital EMR. HIH allows the ultimate goal of improved patient outcomes to be realized through continuous quality improvement. The information exchange between hospitals and EMS agencies includes discharge outcomes, demographic information, and more, leading to high-quality reporting.
Flexible Exchange Methods
ImageTrend solutions include collaborating with leaders in interoperability to provide various exchange methods that may be required. Exchange methods include query lookup and automatic data exchange through Direct Messaging, web services, VPN, MLLP, and more to send and receive patient health information over a trusted healthcare network.
Gain Knowledge with Outcome Data
Understand how pre-hospital care impacts a patient's outcome. Provide hospitals with ePCRs during transport and receive outcome data to use for trending, benchmarking, and reporting.
Automated Communication
- Information recorded in the field automatically communicates to Hospital Hub
- Hospital Hub displays incoming patient information
- Includes condition, assessments, history, procedures, and medications
- Quick view available in emergency rooms
- Increase the amount of time medical staff will have to respond and provide optimal care
Renew
Allow your professionals to speed up the renewal process, and reduce data error when applying for renewal licenses.
Automate
User-friendly workflows allow a professional to automatically move through the licensing process from submission through issuance.
Validate
Accuracy is important when it comes to ensuring your professionals are safety licensed. LMS allows you to affirm your providers are meeting the appropriate regulatory standards.
Report
Data and analytics play a critical role in improving processes and efficiencies. Our powerful reporting tool will help you gain the insights needed to make impactful changes.
Issue
Empower your administrators to bulk approve applications in peak renewal period and generate license cards for credentialing.
ImageTrend understands the unique needs of licensing and certification. In fact, we have spent over a decade developing a robust solution to fit those needs. We provide licensing services for 27 statewide and federal systems.
- Modernize your licensing and certification process to minimize administrative burden and maximize applicant output with ImageTrend's License Management solution.
- Apply automation to your credentialing workflow for a more efficient system and transform your state or agency's licensing practice to a full-service, online platform that can be accessed anywhere at any time.
Jason Kinley | Captain, Xenia Fire Division
“It used to be an endeavor tracking all the billing…Elite has made it simple…Realistically, we could transport somebody in the morning and it could be billed that afternoon.”
High Visibility and Transparency
View real-time, 24/7 financial status via dynamic dashboards with the ability to run standard reports any time you need them. This full access to the health of your agency provides you with your financial summary, aging reports, financial statistics and other details providing you with the data needed to make the best decisions.
Seamless Integrations
Integrates with Elite ePCR software to receive data directly from the patient care report. The automated import includes attachments such as face sheets, ECG and PCS/ABN. Fire departments using Elite can also recover revenue using their integrated NFIRS data to bill in scenarios such as motor vehicle accidents, vehicle fires, hazmat spills, false alarms and more.
Convenient Patient Gateway
With myEMSCare™, patients can log in to an online gateway to make payments and complete surveys.
The Details Matter
The ImageTrend Account Advisor connects with you monthly after implementation and oversees the revenue recovery process from the time the patient or fire data is imported through payment receipt – and everything in between.
Team of Experience
ImageTrend’s Revenue Services team of professionals is comprised of Certified Ambulance Coders (CAC), Certified Ambulance Compliance Officers (CACO), Certified Documentation Specialists (CADS), Billing Support Specialists and Account Advisors. Account Advisors are a dedicated resource for each client who is intimately familiar with your account and process. Your ImageTrend team is committed to providing legendary service every day.
Capabilities
Our Revenue Services team offers billing services for EMS and Fire organizations for your complete revenue cycle management needs.
"With an added emphasis on consolidating our operations, partnering with ImageTrend for revenue cycle management was an easy decision. The operational transparency that we’ve gained as a result of the bi-directional integration and online access alone has exceeded our expectations."
Brenden Espie | Fire Chief | Surprise Fire-Medical, Arizona
Slate™
ImageTrend Slate™ is a standalone operations management solution with the first-released module for scheduling with certification tracking. Engineered for flexibility, multiple schedule types and sub-groups can be utilized in a single solution with workflows that are defined by your department.
It is an ImageTrend-hosted solution that connects with the Aware app for end users to view and manage their own schedules, and can either integrate with ImageTrend Elite or work independently.
Aware™
ImageTrend Aware is a free mobile app designed to connect ImageTrend solutions in a single platform for you to manage your professional and personal life. This easy-to-use app allows you to access information from multiple ImageTrend products, such as ImageTrend Elite™, and ImageTrend License Management™ in one integrated solution, even if you work with multiple agencies.
Be in the know. Be Aware.
CrewCare™
CrewCare is a free mobile app that helps emergency responders and those in the healthcare industry, including dispatch, hospital care providers, nurses and physicians be more aware of stressors and how it may affect their well-being. You can download it and start using it today. Sign-up is confidential and only takes a few minutes to complete and you will be on your way to using this free resource.
As new needs arise, ImageTrend continues to make updates to the app. In light of the recent pandemic, CrewCare was recently updated to include questions in the Life Tile specifically related to the impact of COVID-19. This gives users a way to anonymously share their stressors and experiences related to COVID-19.
A free app to download and use.
Watch the video.
Annual CrewCare Reports
The annual CrewCare reports comprised anonymous aggregate stress-related data collected from the CrewCare mobile app. The goal of these reports is to provide insight into life stressors and associated factors related to careers, physical health, support, sleep, mental health, and burnout within the first responder community.
The second volume of the Health of Our Emergency Responders report was released in July 2020. When you request this report, you will also receive a link to the first volume of the report (released in 2019) as a reference.
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Annual Connect Users Conference
Our annual ImageTrend Connect Conference, held in July each year, brings together clients from across the country to network, share knowledge, socialize and learn!
ImageTrend University
ImageTrend University provides a library of resources to all clients with support agreements, including educational videos, manuals, quick guides and help documents for all ImageTrend products. The resources have been very useful as both refresher and initial education materials.
Ongoing Education
Including free on-site training sessions, free webinars and out ImageTrend University, which is accessible at all times through the product application. Learn more by clicking below.