During this webinar, we will give an overview of how HealthPartners made the journey from being victims of a sentinel event to implementing workplace violence data collection through our ePCRs. After one of our ambulances was shot multiple times while fueling at a gas station, we harnessed the angst of our staff to develop a way to track instances of workplace violence using our ePCRs.
While this practice is not new, using our robust – and efficient – CQI/Pre-Bill Review cycle, we can identify when our staff reported instances of workplace violence within hours. With this tool and process, we can quickly connect our staff to resources they may need and submit the appropriate organizational form or report.
On a regional level, we’ll discuss the conversations happening in our metropolitan area surrounding finding creative ways to accurately document workplace violence our EMS crews experience.
About the Presenter
Operations Supervisor, HealthPartners Medical Transportation (HPMT)
Tyler Ostman currently serves as the Operations Supervisor for HealthPartners Medical Transportation (HPMT) – a department of Regions Hospital. Regions is a Level 1 Adult and Pediatric Trauma Center in Saint Paul, Minn. Tyler has been in EMS since 2007 as a First Responder, EMT, and Paramedic, and has had short stints in the fire service and been heavily involved in emergency preparedness at both M Health Fairview and HealthPartners. In his current role, one of Tyler’s responsibilities is streamlining the CQI process and improving documentation quality.
The years between 2020 and 2023 have driven a significant revenue cycle improvement; HealthPartners has decreased the time between the Date of Service and Charge Entry Complete from 12-18 months to within 24 hours over 90% of the time. Outside of work, Tyler enjoys woodworking, reading, hiking, traveling, golfing, and hockey.