West Allis Fire Cuts High-Utilizer Calls by 80% with Mobile Integrated Healthcare Program

Case Study

2024-WestAllis_thumb

Discover how the West Allis Fire Department transformed its approach to emergency response and community care by reducing high-utilizer calls by 80% through its Mobile Integrated Healthcare (MIH) program. Using ImageTrend’s Elite ePCR and Community Health solutions, the department addressed critical needs such as substance use disorders (SUD) and fall prevention, enabling proactive care and resource optimization.

With configurable reporting and data insights, West Allis improved patient outcomes, streamlined program tracking, and collaborated seamlessly with area hospitals. Download the full case study to explore how ImageTrend’s tools empowered West Allis to enhance community health and emergency response efficiency.

"ImageTrend’s solutions let us query any data point, from incident type to destination, and tailor reports to what we need. We designed custom reports to meet both operational and reporting requirements, from monitoring heart failure patients to running data checks for our SUD and fall-risk programs."

-    Deputy Chief Armando Suarez Del Real  |  West Allis Fire Department